Use Device MAC

Your devices may be using all your available login sessions!!

If you are constantly needing to “re-login” your phone, tablet or laptop and you are then running out of concurrent logins… you may be using a feature called “Randomized MAC”. Manufacturers have changed the way that your devices identify themselves on the network by constantly changing their identity, known as their MAC address.

We authenticate your devices against their MAC address, so if the MAC address keeps changing then you will keep being asked to login.

You need to turn this feature off… Do so by following the steps below:

iOS

Open the Settings on your iPhone, iPad, or iPod, then tap Wi-Fi or WLAN
Tap the information button next to the network
Turn off Use Private Address.
Re-join the network.

Android

Open the Settings.
Goto WiFi settings under ‘Connections’ or ‘Network and Internet’ (depending on phone model).
Tap the gear icon associated with the network you connect to Eg.
Tap MAC address type. (This may be under “Advanced” on some devices)
Select Use deice MAC.
Re-join the network.

Windows

Select the Start button, then select Settings > Network & Internet > Wi-Fi > Manage known networks.
Choose the network, then select Properties, Turn off Use random hardware addresses for this network.
Re-join the network.